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Help Desk Ticketing System – Streamline Support, Improve Satisfaction
Xforbit’s Help Desk Ticketing Solution is designed to transform the way your teams handle support requests. From IT and HR to customer service, our smart ticketing system enables faster resolutions, real-time tracking, and seamless team collaboration.
Whether you’re managing internal issues or client-facing support, our platform ensures every query is logged, categorized, prioritized, and resolved with accountability.
With automation, SLA monitoring, agent performance insights, and multi-channel ticketing, Xforbit empowers businesses to deliver outstanding service experiences—every time.
Why Choose Us?
Built for teams who care about speed, service, and satisfaction
- Handle tickets from emails, portals, and chats in one unified dashboard.
- Define auto-assignment rules, escalation paths, and response deadlines with real-time SLA alerts.
- Equip agents with canned replies, internal notes, and time trackers to boost resolution efficiency.
- Let users raise, track, and close tickets on their own via a branded support portal or mobile app.
Yes, Xforbit’s Help Desk works for both internal (IT, HR, Admin) and external (customer/client) support needs. You can create separate queues, teams, or departments to ensure the right team handles the right issue with clarity and speed.
Absolutely. You can automate ticket assignment based on categories, keywords, or agent availability. Also, configure escalation rules if SLAs are breached—ensuring nothing falls through the cracks.
Yes. Our system supports fully customizable forms for different departments or services. Add dropdowns, text inputs, file attachments, or conditional fields to collect all the right information upfront.
Yes, after resolution, users can rate the ticket experience and provide comments. These insights help you track agent performance, service quality, and areas for improvement.